Shipping

 

Domestic (Australia) shipping rates

We offer free Australia-wide shipping.

We are committed to 100% carbon neutral delivery and therefore use Sendle as our preferred delivery service. If Sendle is not available in your area, we will ship with Australia Post.

International Shipping 

We currently ship internationally to New Zealand and North America. 

If you wish to place an order from a country we currently don't ship to, please contact us via the contact form or at hello@elephlay.com.au for a shipping quote. 

We are not liable for any applicable duties and import taxes, customs checks or clearance certificates. We will attach evidence that each product has been treated on each international parcel. 

Order Processing and Tracking

• Your order will be processed within 1-2 business days (excluding weekends and public holidays). 
• Tracking notifications are automatically emailed upon shipment. Please allow up to 48 hours for tracking information to become available.
• If you have placed an order but have not received a tracking notification, please email us at hello@elephlay.com.au so we can follow this up for you.
• Once shipped, please allow 7-16 business days for your parcel to arrive (within Australia). 
• If you haven’t received your order within 16 business days of receiving your shipping confirmation email, please contact us at hello@elephlay.com.au with your name and order number.